Skip to content

Support centre

How can we help?

Answers to common questions, step-by-step troubleshooting and the ways to reach the Orkosi team.

Checking API status…
Status page

Frequently asked questions

Troubleshooting

I cannot log in

  1. 1Check the email address; logins are case-insensitive but must match the registered address.
  2. 2After five failed attempts the account is locked for 30 minutes. Use Forgot password to reset and clear the lock.
  3. 3Platform administrators sign in at /admin/login, not /login.
  4. 4Clear cookies for the site if you were previously signed in to another organisation on the same browser.

A page or action returns 403

  1. 1EMAIL_NOT_VERIFIED: open the verification link, or request a new one from /verify-email.
  2. 2Role: ask an organisation administrator to raise your role from the Team page.
  3. 3Tenant: make sure the right organisation is selected in the sidebar switcher.

A task is not being picked up

  1. 1Confirm the task is in todo and has no unfinished dependencies.
  2. 2Check the credit balance; tasks queue while the balance is zero.
  3. 3Claims pause during the nightly quiet window and when the daily spend limit is reached; they resume automatically.
  4. 4If the task has been reset several times it may be blocked; the reason is on the task detail page.

API requests fail with 401 or 429

  1. 1401: the token expired or was revoked. Log in again, or refresh the session.
  2. 2401 on /api/v1/public: the API key lacks the scope for that endpoint. Create a key with the right scopes in Settings.
  3. 3429: wait retryAfter seconds. Batch reads with limit and offset rather than polling.

My product did not deploy after a merge

  1. 1Open the Builds page for the product to see the CI result; a failed build stops the deploy.
  2. 2Check the Deployments page for the last release and its health check.
  3. 3If CI passed and nothing deployed, contact support with the product slug and the commit hash.

Contact us

Email

Include your organisation name and, for task problems, the task id.

support@orkosi.com

In-app widget

Signed-in users can open the support widget from the dashboard; the conversation is attached to your account.

Sign in

Response times

  • Trial: first response within 72 hours. In-app widget, GitHub Discussions.
  • Pro: first response within 24 hours, priority queue. Email, In-app widget, GitHub Discussions.

Still stuck?

Talk to a human.

Email us with your organisation name and, for task problems, the task id. Pro accounts get a priority queue.

Email support Read the docs

Free trial. No credit card required.