Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Orkosi, the software platform available at orkosi.com and its subdomains, APIs and related services (together, the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Cookie Policy.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and “you” refers to it.

Orkosi lets you describe a software product in plain language and have AI agents plan, build, test, review, deploy and monitor it as a multi-tenant SaaS application (a “Product”). The Service includes the web application, the task and agent pipeline, hosting and deployment infrastructure for your Products, the public API and documentation.

The Service is a tool operated by you. Agents act on your instructions and within the budgets, permissions and review rules you configure. You remain responsible for the Products you create and for how you use them.

• Accuracy. You must provide accurate registration details and keep them up to date.
• Security. You are responsible for all activity under your account and for keeping your credentials and API tokens confidential. Tell us at support@orkosi.com as soon as you suspect unauthorised use.
• Organisations and roles. An organisation owner may invite members and assign roles. Owners are responsible for their members’ use of the Service and for any charges they incur.
• One person per account. Accounts are personal and may not be shared or transferred except through the organisation features we provide.

The Service is offered on the plans shown on our pricing page. Prices, allowances and included features are those displayed at the time you subscribe or top up; they are read from the platform and are the same figures used for billing.

• Credits. Agent work, builds and related usage are metered in credits. Monthly plan credits renew with each billing period and unused monthly credits do not roll over unless the plan says so. Purchased top-up credits do not expire while your account is active.
• Subscriptions. Each plan covers one product: each product you build has its own plan and is billed separately, and the credits of all your products go into one pool for your company. Paid plans renew automatically each period until cancelled. You can cancel at any time from your billing settings; the plan stays active until the end of the period already paid for.
• Payment. Payments are processed by our payment provider (Stripe). You authorise us to charge the payment method on file for subscriptions, top-ups and any auto top-up you enable.
• Taxes. Prices exclude VAT and other taxes unless stated. Where required we collect VAT based on the billing details you provide.
• Refunds. Consumers in the EU have a 14-day right of withdrawal, which ends early once credits have been consumed at your express request. Beyond that, charges are non-refundable except where the law requires or where we agree in writing. Credits consumed by agent runs that fail because of a fault on our side are returned to your balance.
• Changes. We may change prices or plans with at least 30 days’ notice by e-mail. The new price applies from your next renewal after the notice period.

A free trial gives you access to the Service for the stated period and credit allowance without payment. At the end of the trial your product is paused and then deleted, with email warnings before each step, unless you pick a plan. We may limit or end trials that we reasonably believe are being abused.

• Ownership. You own the briefs, data, code, configuration and other material you submit (“Customer Content”) and, subject to these Terms and to third-party licences, the code and Products the agents generate for you (“Output”).
• Licence to us. You grant Orkosi a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Content and Output only as needed to provide, secure and improve the Service and to comply with law.
• Your responsibility. You are responsible for Customer Content, for the Products you publish and for your Products’ users. You must have the rights needed to submit Customer Content and to run your Products, including any third-party licences, data-protection obligations and consumer rules that apply to them.
• Repositories and infrastructure. Where a Product is connected to your own source-code repository, cloud account or domain, you authorise the Service to act on it as configured. You can revoke that access at any time.

Output is produced by machine-learning models and automated pipelines. Although every change passes automated tests and a review gate, Output may contain errors, security issues, third-party code under open-source licences or content that is inaccurate or unsuitable for your purpose. You must review Output before you rely on it, ship it or make it available to others, and you use it at your own risk.

We do not use your Customer Content or Output to train foundation models. Third-party model providers we use process prompts and outputs under agreements that prohibit training on your data; the providers are listed in the Privacy Policy.

You agree not to use the Service, or to instruct agents, to:

• break any law, infringe intellectual-property or privacy rights, or build Products that do so;
• create or distribute malware, run attacks, scrape or overload third-party systems, or evade security controls;
• send unsolicited bulk messages or run deceptive, fraudulent or discriminatory schemes;
• process special categories of personal data, payment card data or health data unless the plan and a written agreement with us allow it;
• reverse-engineer the Service, resell it as your own platform, or circumvent usage limits, credits or billing;
• interfere with other customers’ tenants or attempt to access data that is not yours.

We may suspend agents, Products or accounts that breach this section, and will tell you why unless the law or a security incident prevents it.

• Availability. We work to keep the Service and hosted Products available around the clock, but we do not guarantee uninterrupted operation. Planned maintenance is announced on the status page where possible.
• Backups. Platform databases are backed up daily. You are responsible for keeping copies of code and data you cannot afford to lose, for example by connecting your own repository.
• Support. Support is provided through the support centre and support@orkosi.com within the response times published for your plan.
• Changes to the Service. We improve the Service continuously and may add, change or retire features. We will give reasonable notice before removing a feature that materially affects paid plans.

Where we process personal data on your behalf inside your Products, we do so as your processor under a data processing agreement that forms part of these Terms and is available on request at legal@orkosi.com. Where we process personal data about you as an account holder, we do so as a controller as described in the Privacy Policy. All platform data is stored in the European Union.

The Service, including its software, agents, pipelines, designs, documentation and trademarks, is owned by Orkosi or its licensors and is protected by intellectual-property laws. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use the Service for your business during your subscription. No other rights are granted.

Feedback you send us may be used to improve the Service without obligation to you.

The Service relies on third-party providers such as cloud infrastructure, model providers, payment processing and e-mail delivery, and your Products may integrate further third-party services you choose. Those services are governed by their own terms. We are not responsible for third-party services, but we choose and monitor our sub-processors with care and list them in the Privacy Policy.

We provide the Service with reasonable skill and care. Except as expressly stated in these Terms and to the extent permitted by law, the Service and all Output are provided “as is” and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that Output will be error-free, secure or suitable for any specific use.

Nothing in these Terms limits rights that consumers have under mandatory law.

To the extent permitted by law, Orkosi is not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill, or for the acts of your Products’ users, arising out of or in connection with the Service. Our total liability for all claims in any twelve-month period is limited to the amounts you paid us for the Service in that period.

These limits do not apply to liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or to any other liability that cannot be limited by law.

You will defend and indemnify Orkosi against third-party claims arising from Customer Content, from Products you publish or from your breach of these Terms, except to the extent caused by our own breach.

• By you. You may close your account at any time from the settings page or by writing to support@orkosi.com.
• By us. We may suspend or terminate access if you materially breach these Terms, do not pay amounts due after a reminder, or if we must do so for legal or security reasons. Where practicable we will give notice and a chance to cure first.
• Effect. On termination your right to use the Service ends and hosted Products are stopped. You may export your Customer Content and Output for 30 days after termination, after which we delete it in line with the retention periods in the Privacy Policy. Sections that by their nature should survive (payment obligations, intellectual property, disclaimers, liability, governing law) survive termination.

These Terms are governed by the laws of Portugal. Disputes will be brought before the courts of Lisbon, Portugal, without prejudice to mandatory consumer rights in your country of residence. EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

We may update these Terms to reflect changes in law, the Service or our business. Material changes will be notified to account holders by e-mail at least 30 days before they take effect; the effective date at the top of this page is updated accordingly. Continued use after that date constitutes acceptance. If you do not agree, you may close your account before the changes take effect.

If any provision of these Terms is found invalid, the rest remains in force and the provision is applied to the fullest extent permitted. These Terms, the Privacy Policy, the Cookie Policy and any order or data processing agreement between us form the entire agreement about the Service. You may not assign these Terms without our consent; we may assign them to a successor of our business. Our failure to enforce a right is not a waiver of it.

For questions about these Terms, billing or the Service: